Refund policy

Pendl Companies shall allow the Government to return items in the original packaging and in sale-able condition up to 30 days from the date the item was delivered. Pendl Companies shall provide a full refund, less any applicable restocking fee, for such item within 30 days of receipt of the returned item.

Pendl Companies may assess a restocking fee of up to 10% of the item cost when Pendl Companies incurs additional costs due to customer ordering error. There shall be no restocking fees when the item is returned due to nonconforming item or Pendl Companies error.

If Customer is responsible for order error, Customer is responsible for return freight charges. If Pendl Companies is responsible for order error, Pendl Companies is responsible for freight charges.